Terms of Service | S.M Cleaning Services

Welcome to S.M Cleaning Services. By accessing our website or using our cleaning services, you agree to be bound by these Terms of Service. Please read them carefully before booking any services.

1. Acceptance of Terms

By accessing, browsing, or using this website and/or booking any services from S.M Cleaning Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our website or services.

2. Services Offered

S.M Cleaning Services provides professional cleaning services including but not limited to:

Home and residential cleaning
Office and commercial cleaning
Deep cleaning services
Move-in and move-out cleaning
Carpet and upholstery cleaning
Car wash and detailing
Window cleaning
Floor mopping and waxing
Compound cleaning and design
Fumigation and pest control

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. Bookings and Scheduling

3.1 Booking Confirmation

Your booking is confirmed when you receive a confirmation email or message from us. We recommend booking at least 24 hours in advance to ensure availability, though we strive to accommodate last-minute requests when possible.

3.2 Accuracy of Information

You agree to provide accurate, current, and complete information when booking our services. This includes but is not limited to your name, contact information, address, and any special instructions or requirements.

3.3 Access to Property

You are responsible for providing access to your property at the scheduled time. If you provide us with keys, access codes, or other entry methods, you do so at your own risk. We recommend securing any valuables before our arrival.

4. Pricing and Payment

4.1 Pricing

All prices are quoted in the local currency and are subject to change without notice. Prices quoted at the time of booking are guaranteed for that booking only. We strive to ensure all pricing information is accurate, but errors may occur. In the event of an error, we reserve the right to correct it and notify you.

4.2 Payment Terms

Payment is due at the time of service completion unless otherwise agreed. We accept the following payment methods:

Credit/debit cards (Visa, MasterCard, American Express)
Mobile money payments
Bank transfers
Cash

For recurring services, we may require payment in advance or offer automatic payment options.

4.3 Additional Charges

If the scope of work changes significantly from what was originally quoted (e.g., additional rooms, excessive clutter, unexpected conditions), we may adjust the final price. You will be notified of any changes before additional work begins.

5. Cancellation and Rescheduling

5.1 Cancellation Policy

We require at least 24 hours' notice for cancellations. Cancellations made with less than 24 hours' notice may incur a fee of up to 50% of the service cost. "No-show" appointments (where our team arrives and cannot access the property) will be charged the full service amount.

5.2 Rescheduling

You may reschedule your appointment at no charge with at least 24 hours' notice. Rescheduling requests made within 24 hours of the appointment may be treated as a cancellation, and the cancellation policy above applies.

5.3 Weather-Related Cancellations

For outdoor services (car wash, compound cleaning, etc.), we may need to cancel or reschedule due to inclement weather. In such cases, we will notify you as soon as possible and reschedule at no additional cost.

6. Satisfaction Guarantee

We stand behind the quality of our work. If you are not completely satisfied with any aspect of our cleaning service, please contact us within 24 hours of the service completion. We will return to re-clean the areas of concern at no additional cost. This guarantee does not cover:

Pre-existing damage or conditions
Issues caused by third parties
Normal wear and tear
Areas not included in the agreed scope of work

7. Customer Responsibilities

To ensure the best possible service, you agree to:

Provide a safe working environment free from hazards
Secure or remove any valuables, fragile items, or sentimental objects
Inform us of any pets in the home and secure them if necessary
Disclose any known issues (mold, pest infestations, etc.) before service
Provide access to water and electricity
Notify us of any special requirements or areas needing extra attention

8. Liability and Insurance

8.1 Insurance Coverage

S.M Cleaning Services maintains comprehensive liability insurance. In the unlikely event of damage to your property caused by our negligence, we will work with you to make it right, subject to the terms of our insurance policy.

8.2 Limitations of Liability

To the fullest extent permitted by law, S.M Cleaning Services shall not be liable for:

Damage to items not reported within 24 hours of service completion
Pre-existing conditions or damage
Damage caused by faulty equipment, fixtures, or structures
Loss or damage to items of high sentimental or monetary value that were not brought to our attention
Indirect or consequential damages

Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.

8.3 Valuables

We strongly recommend that you secure or remove valuable items such as jewelry, cash, important documents, and sentimental objects before our arrival. We cannot be held responsible for items that are lost or damaged if they were not disclosed and properly secured.

9. Use of Website

9.1 Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of S.M Cleaning Services or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or republish any content without our prior written consent.

9.2 Prohibited Activities

You agree not to:

Use our website for any unlawful purpose
Attempt to gain unauthorized access to our systems
Interfere with the proper functioning of the website
Upload or transmit viruses or malicious code
Scrape or collect data from our website without permission

10. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by S.M Cleaning Services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You access such websites at your own risk.

12. Modifications to Terms

We reserve the right to modify these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting on this website. Your continued use of our website or services after any changes constitutes acceptance of the revised terms.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Uganda, without regard to its conflict of law provisions. Any dispute arising under these terms shall be resolved exclusively by the courts of Kampala, Uganda.

14. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining terms shall otherwise remain in full force and effect.

15. Entire Agreement

These Terms of Service, together with our Privacy Policy and any additional terms agreed upon in writing, constitute the entire agreement between you and S.M Cleaning Services regarding your use of our website and services.

16. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:

S.M Cleaning Services
Email: legal@smcleaning.com
Phone: +256 760 523662
Address: Kampala, Uganda