Frequently asked questions about our cleaning services
Yes! We are happy to accommodate any special requests you may have.
If parts of your home are especially cluttered or untidy, our team
can spend their time just on those areas so that you get the best
value for your money. Common special requests we receive include:
de-griming baseboards, cleaning inside cabinets, removing pet hair
from furniture, and de-cluttering closets.
No, we bring all the necessary cleaning supplies, equipment, and eco-friendly products.
Our team uses professional-grade products that are safe for your family and pets.
If you prefer we use your specific products, just let us know and we'll be happy to accommodate.
Pricing is based on several factors: the size of your home, number of rooms,
type of cleaning required, and frequency of service. We provide free, no-obligation
quotes after assessing your specific needs. Regular maintenance cleanings are typically
more affordable than deep cleans or move-out cleanings.
Yes, all our cleaners undergo thorough background checks, reference verification,
and comprehensive training. We are fully insured and bonded, which means you're
protected in the unlikely event of damage or injury during the cleaning process.
Your safety and trust are our top priorities.
We require at least 24 hours notice for rescheduling or cancellations.
You can easily reschedule through our customer portal, by phone, or email.
Cancellations made with less than 24 hours notice may incur a small fee.
We're flexible and understanding of last-minute changes when possible!
It's completely up to you! Many of our clients provide us with access to their homes
(key, code, or smart lock) and aren't present during cleaning. Others prefer to be home.
Either way, our professional team will respect your home and privacy. For first-time
cleanings, we recommend being available to walk through your expectations.
Our standard cleaning includes: dusting all surfaces, vacuuming carpets and rugs,
mopping hard floors, cleaning bathrooms (toilets, sinks, showers, mirrors),
kitchen cleaning (countertops, sink, appliance exteriors), emptying trash bins,
and making beds. We offer add-on services like interior window cleaning,
refrigerator cleaning, and oven cleaning for an additional fee.
Most clients choose between weekly, bi-weekly, or monthly cleanings based on their needs.
Families with children or pets often prefer weekly or bi-weekly. Singles or couples
without pets may opt for bi-weekly or monthly. We recommend starting with a deep clean
followed by regular maintenance cleanings to keep your home consistently fresh.
Absolutely! We love pet-friendly homes. Just let us know about your pets in advance
so we can take appropriate precautions. Our team is trained to work around pets safely.
We use pet-safe cleaning products and can focus on pet hair removal as a special request.
We ask that pets are secured during cleaning for their safety and our team's.
We accept credit/debit cards (Visa, MasterCard, American Express), mobile money payments,
bank transfers, and cash. For recurring services, we offer automatic payment options
for your convenience. Invoices are sent electronically after each cleaning, and payment
is typically due within 7 days of service.
Yes, we offer a 100% satisfaction guarantee. If you're not completely satisfied with
any aspect of our cleaning, contact us within 24 hours and we'll return to re-clean
the area at no additional cost. Your happiness is our priority, and we strive to
exceed your expectations with every visit.
Minimal preparation is needed! Just tidy up loose items (toys, papers, clothing) so
our team can focus on cleaning surfaces. If you have special instructions or areas
needing extra attention, leave us a note or discuss with our team leader. We'll handle
the rest! For optimal results, we recommend securing pets and providing access instructions.
Questions?
We're happy to help. Choose your preferred contact method.